We have drawn up this Privacy and Cookie Statement to make it clear to you that we take the privacy of all personal data with which we come into contact with Cortijo dos Santos very seriously. For that reason, the personal data collected by us is carefully processed and secured. We adhere to the General Data Protection Regulation (GDPR).
PURPOSES OF THE DATA PROCESSING
Execution of agreements
Your personal data will be processed by us for entering into and executing agreements with regard to the rental of fully furnished safari tents and fully equipped campers and the maintenance of the resulting relationships, including associated marketing activities. For this we process your name, telephone number, email address, company name, any financial or fiscally relevant data, and the corresponding correspondence.
We use this information because it is necessary for the agreement or the conclusion or settlement thereof. We keep this information for as long as necessary to properly perform our services and agreements. We will then destroy it, unless we are legally obliged to keep it longer.
Click behavior and visitor data
When using our website we obtain general visitor data. This concerns the IP address of your computer, the time of retrieval and data that your browser sends. We use this data for statistical analyzes of visitor and click behavior on the website. We also use this to optimize the functioning of the website. We try to pseudonise or anonymize this information as much as possible and it is not provided to third parties who could use it for their own purposes.
We use this information because of our legitimate interest in monitoring and improving our website. We keep anonymous data (which no longer contains any personal data) as long as they are relevant to us.
Handling the order
When you place an order with us, we use your personal data to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
For this we use your name and address details, telephone number, billing address, e-mail address, payment details, gender and date of birth. We need this because of the contract we conclude with you. We keep this information until your order is completed and seven years after that (that is the legal retention obligation). This information is not shared with third parties.
Contact or registration form
With the contact form and registration forms you can ask us questions, make requests and, for example, register for our trips.
For this we use your name and address, telephone number and e-mail address. If you are a student, we will also ask for the name of your educational institution for verification. If you pay online, we also use the payment information we receive from your payment provider. See the heading “Entering into agreements” about this.
We use this information on the basis of the agreement. We keep this information until we are sure that you are satisfied with our response. If you have placed an order, we will keep the information until the order has been processed and seven years thereafter (the legal retention period).
You can subscribe to our newsletter. As a result, you will periodically receive an e-mail with information, news and developments in the field of our activities and you will be kept informed of products, services and offers from Cortijo dos Santos. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link.
Your e-mail address will only be added to the list of subscribers with your explicit consent. This information is kept until you cancel the subscription.
Provision to other companies or institutions (third parties)
Under no circumstances will we give your personal data to other companies or institutions, except if this is necessary for our service or if we are legally obliged to do so (for example if the police require this when a crime is suspected). We will notify you in advance of which other companies will receive your data.
Social media buttons
This site includes buttons to promote or share pages on the social networks Facebook, Twitter and LinkedIn. These buttons are realized by code provided by Facebook, Twitter and LinkedIn itself. These buttons become active when you click on them.
We take appropriate security measures to limit misuse of and unauthorized access to your personal data. For example, we ensure that only the necessary persons have access to your data, that access to your personal data is protected and that our security measures are regularly checked. We take the following security measures, among others:
- logical access control on our laptops and systems, using passwords;
- physical measures for access security, including access chips and camera security in our office building;
- encryption (encryption) of digital files;
- organizational measures for access security;
- security of network connections via Transport Layer Security (TLS) technology;
- purpose-bound access restrictions and data storage within the EU.
We work digitally as much as possible: old papers go through the shredder and digital documents are secured.
When you visit our website for the first time, we show a notification with an explanation about the cookies. Here you can also indicate which cookies you want to place on your computer. If you then continue to use our service, we assume that you do not object to the cookies.
Enabling and disabling cookies
In your browser you can set that the storage of cookies is only accepted if you agree. For more information, please refer to the manual of your web browser. Note: many websites do not work optimally if the cookies are disabled.
Retention periods and deletion of cookies
Most cookies have an expiration date. This means that they automatically expire after a certain period of time and no longer register data from your site visit. You can also choose to manually delete the cookies before the expiration date has passed. For more information about this, you can consult the manual of your browser.
Websites of third parties
This Privacy and Cookie Statement does not apply to websites of third parties that are connected to our website by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We therefore recommend that you read the privacy statement of these websites before using these websites.
COMPLAINTS – PERSONAL DATA AUTHORITY
Of course we are also happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you have the right to file a complaint with the Dutch Data Protection Authority against our processing of your personal data. You can contact the Dutch Data Protection Authority for this.
CHANGES TO THIS PRIVACY AND COOKIE STATEMENT
Cortijo dos Santos reserves the right to make changes to this Privacy and Cookie Statement. Changes will be published on our website. Therefore, check this Privacy and Cookie Statement regularly so that you are aware of any changes.
INSPECTION, CORRECTION AND RIGHT OF OBJECTION
If you have a relationship with our company, you have the opportunity to view your personal data after written request. If the overview provided by us contains inaccuracies, you can request us in writing to change the data or have it removed. If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below.
You also have the following rights under the GDPR:
- receive an explanation of what personal data we have and what we do with it;
- access to the precise personal data we have;
- having errors corrected;
- to have outdated personal data removed;
- withdraw consent;
- object to a particular use.
If you want to make use of this, please make sure that you always clearly indicate who you are, so that we can be sure that we do not modify or delete data from the wrong person.