We have prepared this Privacy and Cookie Statement to make it clear to you that we take the privacy of all personal information that we come across within Cortijo dos Santos very seriously. For that reason, the personal data collected by us is carefully processed and secured. We adhere to the General Data Protection Regulation (AVG).
PURPOSES OF DATA PROCESSING
Execution of agreements
Your personal data will be processed by us for entering into and executing agreements relating to the hiring of fully equipped safari tents and fully equipped campers and maintaining the resulting relationships, including associated marketing activities. For this we process your name, telephone number, email address, company name, any financial or tax relevant data, and the corresponding correspondence.
We use this information because it is necessary for the agreement or the closing or settlement thereof. We keep this information for as long as necessary to properly execute our services and agreements. Then we destroy them unless we are legally obliged to keep them for longer.
Click behavior and visit data
When using our website we obtain general visit data. This concerns the IP address of your computer, the time of retrieval and data that your browser sends. We use this data for statistical analysis of visitor and click behavior on the website. We also optimize the operation of the website. We try to pseudonise or anonymize this data as much as possible and these are not provided to third parties who could use it for their own purposes.
We use this data because of our legitimate interest in monitoring and improving our website. Anonymous data (which no longer contains personal data) is stored for as long as it is relevant to us.
When you visit our website, cookies are placed on your PC for different purposes. These cookies can be functional or analytical and some track your surfing behavior. Therefore, explicit permission is requested from you for the latter type of cookies. With the placement of this, personal data are processed, such as the IP address. See below our cookie statement in which we explain exactly what these cookies do and why they are there. Check this cookie statement for the current use.
When you place an order with us, we use your personal data to handle it properly. We may then give your personal details to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
For this we use your name and address, phone number, billing address, e-mail address, payment details, gender and date of birth. We need this because of the contract that we conclude with you. We keep this information until your order has been completed and seven years after that (that is the legal storage obligation). This information is not shared with third parties.
Contact or registration form
With the contact form and registration forms you can ask us questions, make requests and, for example, register for our trips.
For this we use your name and address, telephone number and e-mail address. If you are a student, we also ask the name of your educational institution for verification. If you pay online, we also use the payment information we receive from your payment provider. See the heading “Entering agreements”
We use this information under the agreement agreement. We keep this information until we are sure that you are satisfied with our response. If you have placed an order, we will keep the information until the order has been processed and seven years after that (the legal storage period).
You can subscribe to our newsletter. As a result, you will periodically receive an e-mail with information, news and developments in the field of our activities and you will stay informed about products, services and offers from Cortijo dos Santos. You can cancel this subscription at any time. Each newsletter contains an unsubscribe link.
Your e-mail address will only be added to the list of subscribers with your explicit permission. This data is saved until you cancel the subscription.
Provision to other companies or institutions (third parties)
We will not, under any circumstances, provide your personal data to other companies or institutions, except if this is necessary for our service or if we are legally obliged to do so (for example, if the police require this if there is a suspicion of a crime). We will inform you in advance which other companies will receive your data.
Social media buttons
On this site buttons are included to promote or share pages on the social networks Facebook, Twitter and Linkedin. These buttons are realized by code that is supplied by Facebook, Twitter and Linkedin itself. These buttons become active if you click on them.
We take appropriate security measures to limit misuse of, and unauthorized access to, your personal data. In this way we ensure that only the necessary persons have access to your data, that access to your personal data is protected and that our security measures are checked regularly. We take, inter alia, the following security measures:
- logical access control on our laptops and systems, using passwords;
- physical measures for access security, including access chips and camera security in our office building;
- encryption (encryption) of digital files;
- organizational measures for access security;
- security of network connections via Transport Layer Security (TLS) technology;
- Targeted access restrictions and data storage within the EU.
We work digitally as much as possible: old papers go through the shredder and digital documents are protected.
When you visit our website for the first time, we present a notification with an explanation of the cookies. Here you can also indicate which cookies you want to have placed on your computer. If you subsequently continue to use our service, we assume that you have no objection to the cookies.
Types of cookies:
Our website uses the following analytical and functional cookies or similar techniques:
|Shift||Kind / Target||Type / Name||Placed by|
|Google Analytics||Analytical||_utma, b, c, z||This website|
|Relay42||Functional||_stCookieTest, _svs||This website|
In our cookie statement you will find the used cookies.
We use Google Analytics to keep track of how users use the website. Cookies are placed for this purpose. This information is transferred to and stored by Google on servers in the United States of America.
Google uses this information to keep track of how our website is used in order to provide us with reports about the website. We have set Google Analytics privacy-friendly. Among other things, the IP address is pseudonymised before this data is sent to Google. In addition, we have signed a processor agreement with Google and Google is not permitted to provide this information to third parties or to use it for other Google services. The maximum storage period of the cookies used by this service is set by us at 26 months. This means that after the expiration of this period the data can no longer be read. The processing of your personal data via Google Analytics is based on our legitimate interest in obtaining general statistics from our website visitors.
Gravatar is a functional cookie that makes it possible to load images on the website. This allows you to view the photos of our employees, for example. For more information, see the Gravatar Privacy Statement.
Typekit by Adobe
The Typekit by Adobe cookie is a functional cookie that makes it possible to load styles of texts (fonts) on our website. For more information about the processing of data through this service, we refer you to the privacy statement of Adobe Typekit.
Switching cookies on and off
You can set your browser to accept cookies only when you agree. For more information, see the manual for your web browser. Note: many websites do not work optimally if the cookies are disabled.
Retention periods and removal of cookies
Most cookies have a best-before date. This means that they automatically expire after a certain period of time and no longer register data from your site visit. You can also choose to manually delete the cookies before the expiry date has expired. For more information about this, you can consult the manual of your browser.
Third party websites
This Privacy and Cookie Statement does not apply to websites of third parties that are connected to our website by means of links. We can not guarantee that these third parties handle your personal data in a reliable or secure manner. We therefore recommend that you read the privacy statement of these websites before using these websites.
COMPLAINTS – AUTHORITY PERSONAL DATA
Of course we are happy to help you further if you have complaints about the processing of your personal data. Under the privacy legislation, you have the right to file a complaint with the Dutch Data Protection Authority against our processing of your personal data. You can contact the Dutch Data Protection Authority for this.
CHANGES TO THIS PRIVACY AND COOKIE DECLARATION
Cortijo dos Santos reserves the right to make changes to this Privacy and Cookie Statement. Changes will be published on our website. Therefore, check this Privacy and Cookie Statement regularly so that you are aware of any changes.
INSPECTION, CORRECTION AND RIGHT OF RESISTANCE
If you have a relationship with our company, you have the opportunity, after written request, to view your personal details. If the overview provided by us contains inaccuracies, you can ask us in writing to change the data or have it removed. If you have questions or want to know what personal information we have about you, you can always contact us. See the contact details below.
Under the AVG you also have the following rights:
- receive an explanation of what personal data we have and what we do with it;
- insight into the exact personal data we have;
- having errors corrected;
- the removal of obsolete personal data;
- withdrawing permission;
- object to a particular use.
If you want to make use of it, please note that you always clearly state who you are, so that we can be sure that we do not change or delete data from the wrong person.